Recruiting & Performance Development

Instructor: Travor C. Brown
Format: In-person workshop
Duration: 4 hours

This module provides guidance on the key principles and best practices of formal human resources processes. Participants will learn how to attract, hire, develop, and retain top talent while understanding common pitfalls to avoid, supporting the creation of high-performing and sustainable teams.

• Format: In-person workshop
• Duration: 4 hours
• Facilitator: Travor C. Brown

Learning Objectives:

By the end of this module, participants will be able to::

• Explain the need for clear performance expectations;
• Describe methods to enhance legal defensibility in employment practices;
• Detail the importance of understanding key job characteristics for selection and development;
• Describe methods to enable hiring the best person for the job;
• List ways to coach employees to effective performance.

CanMEDS roles addressed throughout the module:

• Communicator
• Collaborator
• Professional

Leading vs. Managing

Instructor: Heather Peters
Format: Webconference (Zoom)
Duration: 8 hours

This module explores the distinction between management and leadership while helping participants gain insight into their own leadership style. Emphasis is placed on applying this awareness to build effective teams and engage a multigenerational workforce, enhancing collaboration, performance, and workplace cohesion.

Learning Objectives:

By the end of this module, participants will be able to::

• Explain the difference between management and leadership
• Recognize their leadership styles as they relate to:
• Transformational leadership
• Transactional leadership
• Describe the importance of leadership for effective teambuilding
• Recognize the different generations in the workplace and the differences in expectations
• Summarize the importance of regularly examining your leadership style through journals and goal setting
• Identify areas of strength and areas for development

CanMEDS roles addressed throughout the module:

• Communicator
• Collaborator
• Professional

Organizational Structures

Format: Online self-learning
Duration: 4 hours

This self-directed online module provides an overview of the legislative and organizational structures that shape the provincial health care system. Participants will examine the regulatory processes and governance models of the provincial health authority, gaining insight into how these frameworks influence health service delivery and decision-making.

By the end of this module, participants will be able to::

• Discuss the basic legislative policy documents that regulate health service delivery and professional practice including: the Canada Health Act, the Provincial Health Authority Act and Regulations, the Medical Act, and Regulations of NL and the College of Physicians and Surgeons of NL; and the Public Health Protection and Promotion Act.
• Describe the basic organizational policies regulating medical practice including: Provincial Health Authority By-Laws; Medical Staff By-Laws, including disciplinary processes.

CanMEDS roles addressed throughout the module:

• Manager
• Professional
• Health Advocate

Evaluation Methods

Format: Online self-learning
Duration: 4 hours

This self-directed online module introduces key evaluation methods that can be applied to existing health care programs and services. Participants will explore approaches for assessing effectiveness, efficiency, and impact, and learn how evaluation findings can inform decision-making and support continuous quality improvement.

By the end of this module, participants will be able to::

• Discuss the various approaches to program evaluation (PE), including formative (focusing on program improvement) and summative evaluations (focusing on decisions regarding program adoption, continuation or expansion);
• Describe the basic processes involved in initiating, planning, implementing and evaluating a PE;
• List the strengths and weaknesses of PE designs;
• Explain the role of PE in facilitating organizational change and improving quality.

CanMEDS roles addressed throughout the module:

• Scholar
• Manager

Patient Safety

Instructor: Julia Trahey
Format: Webconference (Zoom)
Duration: 8 hours

This module emphasizes the critical role of health care professionals in promoting patient safety and fostering a culture of quality care. Participants will explore strategies to reduce medical error, strengthen safety practices, and contribute to organizational efforts that prioritize safe, effective, and patient-centered health care.

By the end of this module, participants will be able to:

• Discuss their role as it contributes to patient safety.
• Describe the various processes which support prevention of adverse events 
• Explain the relevance of safety culture to performance
• Describe the elements of communication associated with patient safety

CanMEDS roles addressed throughout the module:

• Communicator
• Health Advocate

Leadership Strategies for a Diverse Health Workforce

Format: Online self-learning
Duration: 4 hours

This self-directed online module focuses on strategies for effectively leading diverse, interprofessional teams within the Newfoundland and Labrador health care environment. Participants will examine leadership approaches that foster collaboration, enhance team performance, and support high-quality, patient-centered care across disciplines.

By the end of this module, participants will be able to:

• Analyze how systemic inequities and unconscious bias manifest within healthcare organizations and impact both patients and staff.
• Recognize the leadership challenges and opportunities that arise from managing a multicultural and intergenerational workforce, including differing values, communication preferences, and expectations of authority and teamwork. 
• Identify systemic barriers and biases that affect hiring, advancement, and retention in healthcare teams, and explain the leader’s role in addressing them through equitable practices.
• Apply inclusive leadership strategies that foster equity, respect, and collaboration in diverse and interprofessional healthcare teams.
• Use case-based scenarios to practice navigating challenging team dynamics, including interprofessional conflict, generational misunderstandings, and managing team members across employment statuses.

CanMEDS roles addressed throughout the module:

• Communicator
• Collaborator
• Leader

Managing Competing Priorities

Instructor: Darroch Crewe
Format: Webconference (Zoom)
Duration: 4 hours

This module explores evidence-informed strategies for managing the competing demands of administrative and clinical responsibilities. Participants will develop skills to intentionally shift priorities in response to changing pressures, enhancing their effectiveness, resilience, and capacity to meet professional obligations.

By the end of this module, participants will be able to:

• Identify several common barriers to effective priority time management and workload balance.
• Describe how common barriers impact time management.
• Discuss strategies to address these common barriers in your work life.
• Summarize 10 techniques for better priority management.

• Manager
• Collaborator
• Professional

Public Relations & Communications

Instructor: Paula Dyke
Format: In-person workshop
Duration: 4 hours

This module presents best practices for media engagement, including what to communicate and what to avoid, and examines the influence of social media on public perception and organizational reputation. Participants will develop the skills needed to represent their organization with clarity, confidence, and professionalism.

By the end of this module, participants will be able to:

• Describe the organizational media relations function and the role of physician leaders within that communications channel
• Outline the key principles of media relations with respect to physicians’ roles
• Summarize practical approaches to participating in media requests and the communications function within the organizational structure to communicate stories and issues effectively

CanMEDS roles addressed throughout the module:

• Communicator
• Collaborator
• Professional
• Health Advocate

Strategic Planning

Instructor: Paula Dyke
Format: In-person workshop
Duration: 8 hours

This module introduces the fundamentals of organizational strategic planning, with a focus on how strategic frameworks and processes can inform health service planning and decision-making. Participants will gain an understanding of the key components of strategic planning and explore how these tools can be applied to guide priorities and improve organizational effectiveness.

By the end of this module, participants will be able to:

• Discuss the benefits of strategic planning as a leadership and management tool
• Explain the key components of a strategic plan
• Describe the essential steps to creating a strategic plan
• Explain the role of strategic planning in fostering and supporting organizational change
• List some common barriers to developing and implementing a strategic plan

CanMEDS roles addressed throughout the module:

• Leader
• Communicator
• Collaborator
• Professional